各县区人民政府,管理区开发区管委会、市直有关部门:
现将《信阳市外商投资企业权益保护实施方案》印发给你们,请各单位进行组织学习。
信阳市对外开放领导小组办公室
2022年12月13日
信阳市外商投资企业权益保护实施方案
为畅通外商投资企业保护渠道,维护外商投资企业合法权益,为外资企业创造良好营商环境,依据《外商投资法》《外商投资法实施条例》及《河南省外商企业投诉工作办法》等有关规定,现制定如下工作方案:
一、指导思想
以习近平新时代中国特色社会主义思想为指导,深入贯彻落实《外资投资法》《外商投资法实施条例》及《河南省外商企业投诉工作办法》,以外商投资企业市场主体需求为导向,以营造公平、高效、稳定、便捷的外商投资环境为目标,坚持权利平等、机会平等和规则平等,持续深化“放管服”改革,激发市场活力,提升外商投资的信心。
二、工作目标
坚持外商投资实行准入前国民待遇加负面清单管理制度,外商投资准入负面清单以外的领域,严格按照内、外资一致的原则实施管理,充分保障外商投资企业合法权益,增强服务意识,完善服务职能,为外商投资企业市场主体提供规范、便捷、高效的政务服务,提升外商投资企业的幸福感、安全感和满意度。
三、主要举措
(一)宣传和畅通投诉渠道,设立专门外商投资企业投诉举报电话,保持电话 24 小时畅通,诚恳接受外商投资企业及投资各方的意见和建议。利用报纸,电视,网络和新媒体宣传信阳市外商投诉权益保护中心的地址。电话和邮箱等信息。(责任科室:对外开放服务办公室)
地址:信阳市羊山新区新五大道66号
电话:0376-3019539
邮箱:xyskfb2020@163.com
(二)建立和完善投诉制度。一是建立投诉登记制度,投诉工作机构接到完整齐备的投诉材料,在7个工作日内作出是否受理的决定,并及时、全面、准确记录有关投诉事项的受理和处理情况。二是建立投诉反馈制度。投诉工作机构受理投诉后,与外商投资企业和被投诉人进行充分沟通,及时反馈情况,依法协调处理,推动投诉事项妥善解决。三是建立满意度回访制度。投诉处理终结后,投诉工作机构适时对外商投资企业进行回访,提高企业投诉满意度(见附件 )。(责任科室:对外开放服务办公室)
(三)听取和吸纳企业建议。经常对辖区内外资企业进行走访摸底,了解企业诉求、协调解决存在问题,建立长期、高效沟通联络机制,提高服务企业工作质量。(责任科室:外商投资管理科)
四、工作要求
(一)提高思想认识。必须清醒认识抓紧抓实营商环境评价整改工作的极端重要性和紧迫性,切实增强责任感、使命感和紧迫感,主动担当作为,对标一流,做到有诉即接、有诉即应、有诉必办、有诉即办,增强企业的获得感和满意度。
(二)搞好组织保障。完善外商投资投诉协调工作机制,优化协调规则,规范协调程序,提高协调效率,让投资者放心投资、安心经营。各县区政府要建立健全外商投资企业投诉协调机制,指定部门或机构专门受理企业投诉的问题,对外公布投诉规则、处理时限等。
(三)切实搞好服务。严格落实省政府支持外商投资企业稳定发展的政策措施,对纳入省重点白名单的企业,成立服务专班,提供精准化、个性化服务,确保政策落地。落实“外资企业服务日”制度,每月15日开展“政策上门、服务下沉”活动,对企业遇到的困难和问题,分类施策,区分企业情况,抓住主要矛盾,分清轻重缓急,“一企一策”制定纾困帮扶方案。
港澳台投资企业投诉参照本方案执行。
附件:外商投资企业投诉流程图
Implementation Plan for the Protection of the Rights and Interests of Foreign invested Enterprises in Xinyang City
To facilitate the protection channels for foreign-invested enterprises and safeguard their legitimate rights and interests
To create a favorable business environment for foreign-funded enterprises, in accordance with the Foreign Investment Law and the Foreign Investment Law
Regulations on the Implementation of the Investment Law and the Measures for Complaints of Foreign Enterprises in Henan Province
The following work plan is hereby formulated:
1、 Guiding ideology
Implementing the Foreign Investment Law, the Implementation Regulations of the Foreign Investment Law, and the Foreign Enterprises in Henan Province
Complaint Work Measures ", guided by the market demand of foreign-invested enterprises, to create
The goal is to create a fair, efficient, stable, and convenient foreign investment environment, adhering to equal rights
Equal opportunities and equal rules, continue to deepen the reform of "delegating power, regulating power, and serving the people", stimulate market vitality,
Enhance confidence in foreign investment.
2、 Work Objectives
Adhere to the pre admittance National treatment plus negative list management system for foreign investment
Areas outside the negative list of commercial investment admission shall strictly adhere to the principle of consistency between domestic and foreign investment
Implement management, fully protect the legitimate rights and interests of foreign-invested enterprises, enhance service awareness, and
Good service function, providing standardized, convenient, and efficient government services for market entities of foreign-invested enterprises, and enhancing the happiness, security, and satisfaction of foreign-invested enterprises.
3、 Main measures
(1) Promote and smooth complaint channels, establish specialized complaint reporting for foreign-invested enterprises
Report the phone number, keep it open 24 hours a day, and sincerely accept foreign invested enterprises and investments
Opinions and suggestions from all parties. Use newspapers, television, the Internet and new media to promote Xinyang
The address of the Foreign Complaint Rights Protection Center. Telephone and email information. (Responsible department:
Opening up Service Office
Address: No. 66, New Five Great Avenues, Yangshan New District, Xinyang City
Tel: 0376-3019539
Email: xyskfb2020@163.com
(2) Establish and improve a complaint system. One is to establish a complaint registration system for complaints
Upon receiving complete and complete complaint materials, the work organization shall make a decision within 7 working days on whether to accept the complaint
Make reasonable decisions and promptly, comprehensively, and accurately record the acceptance and handling of complaints. The second is to establish a complaint feedback system. After receiving the complaint, the complaint handling agency shall communicate with external parties
Fully communicate with the invested enterprise and the respondent, provide timely feedback on the situation, coordinate and handle the complaint in accordance with the law, and promote the proper resolution of the complaint. The third is to establish a satisfaction follow-up system. complain
After the handling is completed, the complaint handling agency will conduct timely follow-up visits to foreign-invested enterprises to improve
Enterprise complaint satisfaction (see attachment). (Responsible department: Open Service Office)
(3) Listen to and absorb suggestions from enterprises. Frequent visits to domestic and foreign enterprises within the jurisdiction
Conduct a thorough investigation, understand the demands of enterprises, coordinate and solve existing problems, and establish a long-term and efficient communication channel
Establish a communication mechanism to improve the quality of service for enterprises. (Responsible department: Foreign Investment Management)
Science)
4、 Job requirements
(1) Improve ideological awareness. We must have a clear understanding of the extreme importance and urgency of grasping the rectification work of business environment evaluation, and effectively enhance our sense of responsibility, mission, and urgencyStandardize coordination rules, standardize coordination procedures, improve coordination efficiency, and allow investors to invest with confidence
Manage with peace of mind. Each county and district government should establish and improve a complaint coordination mechanism for foreign-invested enterprises,
Designate departments or institutions to specifically handle complaints from enterprises, and publicly announce complaint rules, processing time limits, etc.
(3) Effectively improve service. Strictly implement the support of the provincial government to stabilize foreign-invested enterprises
Establish policies and measures for development, and establish service teams for enterprises included in the provincial key whitelist,
Provide precise and personalized services to ensure policy implementation. Implementing the "Foreign Funded Enterprise Service
On the 15th of each month, a "policy door-to-door and service sinking" activity is carried out to classify and implement policies for the difficulties and problems encountered by enterprises, distinguish the situation of enterprises, grasp the main contradictions, prioritize, and develop a "one enterprise, one policy" relief and assistance plan.
Complaints from Hong Kong, Macao and Taiwan investment enterprises shall be handled in accordance with this plan.